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Returns Policy

You may return new, unopened items within 14 days of delivery for a full refund. Return shipping is the customers responsibility unless the return is a result of our error (you received an incorrect or defective item, etc.). Returns received between 15-90 days after receipt will be issued a credit which must be used within 6 months of receipt.

HOLIDAY GIFTS:We are extending the time to return holiday gifts. If your Hep Cat purchase is a gift, your gift recipient may return the item for an exchange. All refunds MUST be made to the purchaser's credit card only.  Holiday gifts may be returned through January 10th.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Attn: RETURNS Hep Cat, P.O. Box 10303, Murfreesboro TN 37129